Contact Us
Contact Tech Treasuries
We are here to help with product questions, order enquiries, delivery concerns, returns, privacy requests and business discussions. Using the correct email address helps your message reach the right part of the business and can reduce response time.
Please read the contact options below before sending your message. Include enough information for us to understand the request but do not send passwords, full payment card numbers or other unnecessary sensitive information.
General Enquiries
For general questions contact info@techtreasuries.com.
This address is suitable for product questions before purchase, website feedback, account help, privacy requests, policy questions and other enquiries that are not connected to an existing order.
When asking about a product, include the full product name and a link to the product page when possible. Explain the detail you need confirmed. This may include compatibility, model version, colour, storage capacity, plug type, dimensions, warranty information or included accessories.
Product specifications can vary by model and region. A clear question allows us to check the correct information rather than provide a general answer that may not apply to the item you are considering.
Order Support
For questions about an existing order contact orders@techtreasuries.com.
Use this address for payment status, order confirmation, address corrections, cancellation requests, fulfilment updates, tracking questions, delivery problems, missing items, damaged parcels, returns, exchanges and refunds.
Include your order number in the subject line. Also include the email address used at checkout. This helps us locate the order. A useful subject line is “Order 1234 delivery enquiry” or “Order 1234 return request.”
Do not send several separate emails about the same issue within a short period. Additional messages can split the conversation and may slow the review. Reply to the existing email thread so the full history remains together.
Partnerships and Business Enquiries
For supplier proposals, wholesale opportunities, brand collaborations, fulfilment services, corporate purchasing or other commercial discussions contact partnerships@techtreasuries.com.
Please include your company name, website, business location, contact person and a concise explanation of the proposal. Suppliers should include the product categories offered, minimum order quantities, available markets, shipping terms and any relevant distribution information.
Marketing proposals should explain the audience, platform, expected deliverables and commercial terms. Messages that do not provide enough information may not receive a detailed response.
Customer service questions sent to the partnership address may be redirected to orders@techtreasuries.com or info@techtreasuries.com.
Response Times
We aim to respond to most messages within two business days. Some enquiries may be answered sooner. More complex cases can take longer when we need information from a carrier, payment provider, supplier or manufacturer.
Business days do not include weekends or public holidays. Messages received outside normal working hours are reviewed when the next business period begins.
A response time is not the same as a resolution time. We may be able to acknowledge a case quickly but require additional time to complete an investigation. We will ask for further information when needed.
Before You Contact Us About an Order
Check the order confirmation email first. It confirms the items ordered and the delivery information entered at checkout. Check the shipping confirmation email when the order has been dispatched. It normally contains the tracking link.
Look in your spam or junk folder if you cannot find these messages. Search for “Tech Treasuries” and the email address used during checkout.
Tracking information may not update immediately after a label is created. The first carrier scan can take time. This is common and does not always indicate a delay.
If tracking has not changed for several business days or the estimated delivery window has passed, contact orders@techtreasuries.com with the order number.
Address Changes
Contact us as soon as possible when a shipping address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered fulfilment or has been handed to a carrier.
Send the order number, the original address and the complete corrected address to orders@techtreasuries.com. Do not place a second order unless you intend to purchase both.
When the parcel has already shipped, the carrier may control whether a delivery change is possible. Some carriers do not allow changes for security reasons.
Cancellation Requests
An order can only be cancelled before it has progressed too far through fulfilment. Sending a cancellation request does not guarantee cancellation.
Email orders@techtreasuries.com immediately and include the order number. We will confirm whether cancellation is possible. An order is not cancelled until you receive written confirmation from us.
When cancellation is no longer possible, the customer may need to receive the parcel and follow the return process. Return eligibility will depend on the policy and condition of the item.
Delivery Problems
Contact us promptly when a parcel appears damaged, has been delivered to the wrong location or is marked delivered but cannot be found.
Check around the delivery address. Ask household members, building staff and nearby neighbours when appropriate. Review any delivery photo provided by the carrier.
For damaged parcels, take clear photos before opening when possible. Photograph the outer box, shipping label, internal packaging and product. Keep all packaging until the case is resolved.
Send the evidence to orders@techtreasuries.com. Carrier claims can have strict reporting deadlines so early contact is important.
Missing or Incorrect Items
Review the full parcel before reporting a missing item. Small accessories may be inside product packaging. Orders may also be sent in more than one shipment.
If an item is missing or incorrect, email the order number and clear photos of everything received. Include the shipping box and label. Do not use an incorrect item if you expect to return it.
We will compare the information with fulfilment records and provide the next step.
Returns and Refunds
Do not send a return without approval. The correct return location can depend on the product and fulfilment source. Parcels sent to an unauthorised address may be delayed or refused.
Start a return by emailing orders@techtreasuries.com. Include the order number, item, reason for return and relevant photos.
When a return is accepted, follow the instructions provided. Products should be packed securely. Devices must be removed from personal accounts and reset where appropriate. The customer remains responsible for personal information left on a returned device.
Refund timing depends on inspection and the payment provider. A refund confirmation does not always mean the funds will appear immediately. Banks and card issuers can take additional time to post the credit.
Product Support
For basic questions before purchase use info@techtreasuries.com. For problems with a product received in an order use orders@techtreasuries.com.
Explain the problem and the troubleshooting already attempted. Include photos or a short video when useful. For powered devices, state whether the item charges, turns on or displays an error.
We may provide general guidance or direct you to a manufacturer resource. We cannot provide unsafe repair instructions. Do not open a device or attempt internal repair while a return or warranty review is pending.
Payment Questions
Payment methods shown at checkout can vary. A declined payment may be caused by the card issuer, payment provider, billing address, fraud controls or insufficient funds.
We do not have access to a customer’s full card details. We may be able to confirm whether an order was created or whether payment is pending. The card issuer may need to explain a decline.
Never send a full card number, security code or online banking password by email. Tech Treasuries will not ask for that information.
Privacy Requests
Questions about personal information can be sent to info@techtreasuries.com. Use a subject line such as “Privacy request.”
We may need to verify identity before responding to a request for access, correction or deletion. This helps protect customer information from unauthorised disclosure.
Some information may need to be retained for legal, tax, fraud prevention or transaction record purposes even when a deletion request is received.
Security Reports
If you believe you have found a security issue on the website, contact info@techtreasuries.com. Explain the issue without accessing other customers’ information or disrupting the store.
Do not send malware, exploit customer accounts or demand payment in exchange for withholding a threat. Responsible reports will be reviewed.
Information We Will Never Request by Email
We will not ask for your complete payment card number, card security code, online banking password, email password or Shopify password. We will not ask you to install remote access software to receive ordinary customer support.
Be cautious of messages that claim to represent Tech Treasuries but use unrelated addresses. Our customer facing addresses are info@techtreasuries.com, orders@techtreasuries.com and partnerships@techtreasuries.com.
How to Help Us Respond Efficiently
Use a clear subject line. Include the order number when relevant. Describe the issue in one message. Attach readable images. State the result you are requesting. Keep the same email thread for follow up.
Clear information allows us to understand the request and decide the next step without unnecessary delay.
Contact Summary
General enquiries and privacy requests: info@techtreasuries.com
Orders, delivery, returns and refunds: orders@techtreasuries.com
Suppliers, wholesale and partnerships: partnerships@techtreasuries.com
We appreciate clear and respectful communication. Our team will work to provide a useful response and a fair next step.