Refund policy

Shipping and Returns Policy

This policy explains how Tech Treasuries processes orders, arranges delivery and handles return requests. It applies to purchases made through the Tech Treasuries online store unless a product page or written agreement states different terms.

Please read this policy before ordering. Delivery estimates are not guarantees. Return eligibility depends on the product, condition and reason for return. Contact orders@techtreasuries.com when you need help with an existing order.

Order Processing

After checkout, an automated email confirms that the order information has been received. This email does not always mean the order has completed every review. We may check payment status, product availability, shipping information and order security before fulfilment begins.

Most orders are prepared within two to five business days unless the product page states another processing period. Business days do not include weekends or public holidays. High demand items, regional products, large orders and orders requiring additional verification can take longer.

We may contact the customer when information is incomplete or when a payment needs review. A delayed response from the customer can delay or prevent fulfilment.

When a product becomes unavailable after an order is placed, we may offer an alternative, wait for restock or cancel the affected item. We will not substitute a materially different product without customer approval.

Order Acceptance

Submitting an order is an offer to purchase. Tech Treasuries may accept or decline the order. An order can be declined because of unavailable inventory, payment failure, suspected fraud, pricing error, shipping restriction or incomplete information.

When an order is declined after payment has been authorised, the payment will be voided or refunded as appropriate. The customer’s bank may take time to release a pending authorisation.

Shipping Destinations

Available shipping destinations are shown at checkout. We may not be able to ship every product to every country or region. Restrictions can apply because of batteries, product regulations, carrier limits, sanctions, warranty conditions or supplier requirements.

A customer should not use a forwarding address when the product or destination is restricted. We may cancel orders that cannot be shipped safely or legally.

Shipping Methods

The shipping methods available for an order are shown at checkout when the system can calculate them. The method can depend on product weight, parcel size, destination and carrier availability.

Standard and express descriptions refer to the carrier service after dispatch. They do not remove the order processing period. An express shipping payment does not always mean same day dispatch.

We may use a different carrier from the one initially expected when this is reasonably necessary to complete delivery. The replacement service should be suitable for the parcel and destination.

Delivery Estimates

Delivery estimates begin after dispatch unless stated otherwise. Estimates are based on normal carrier operations. They can change because of weather, customs, security checks, labour disruption, local restrictions, incorrect addresses or other events outside our control.

We do not guarantee delivery on a specific date unless a written guarantee is expressly provided. A customer should not place an order for a time sensitive event without allowing reasonable extra time.

Tracking Information

Tracking is normally sent when the parcel is dispatched. The tracking page may not show movement immediately. A label can be created before the carrier completes the first scan.

Tracking updates are supplied by the carrier. Tech Treasuries does not control the wording or timing of each scan. Contact us when tracking has not changed for several business days or when the estimated delivery period has passed.

Orders containing more than one item may be shipped in separate parcels. Each parcel can have a different tracking number and delivery date.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address. This includes apartment number, building name, postal code and a reachable phone number when required by the carrier.

Contact orders@techtreasuries.com immediately when an address needs correction. We cannot guarantee that a change can be made after fulfilment starts. A carrier may refuse an address change after dispatch.

Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer when allowed by law.

Failed Delivery and Unclaimed Parcels

The carrier may attempt delivery more than once or hold the parcel at a collection location. Customers should monitor tracking and follow carrier instructions.

A parcel can be returned to sender when delivery is refused, the address is incorrect or the parcel is not collected. When this happens, we may deduct reasonable return shipping and handling costs from an eligible refund. We may also offer reshipment after the customer pays any new shipping charge.

Refunds are not issued until a returned parcel is received and reviewed when return inspection is required.

International Orders

International parcels may pass through customs. The destination authority can inspect the parcel, request information or assess charges. Customs processing can extend delivery time.

Unless checkout clearly states that duties and taxes are included, the recipient is responsible for import duty, tax, brokerage and other destination charges. Tech Treasuries does not control these charges and cannot predict every amount.

Refusing a parcel because of customs charges may cause it to be returned. Reasonable shipping, customs and return costs may be deducted from the refund where permitted.

Risk of Loss and Delivery

Responsibility for a parcel is determined by applicable law and the delivery arrangement. A carrier scan marked delivered is evidence of delivery but can be investigated when the customer reports a genuine problem.

Customers should choose a secure delivery address. When a parcel is left according to customer instructions, the customer may be responsible for loss after delivery.

Delivered but Not Found

When tracking shows delivered but the parcel cannot be found, check the delivery photo, entrance, mailbox, safe place and surrounding area. Ask household members, building staff and nearby neighbours when appropriate.

Contact the carrier promptly. Then email orders@techtreasuries.com with the order number and details. We may open an investigation. The customer must cooperate with reasonable carrier requests.

Damaged Parcels

Inspect the parcel soon after delivery. When the outer package is damaged, take photos before opening when possible. Photograph the shipping label, outer box, internal packaging, product and accessories.

Report damage promptly to orders@techtreasuries.com. Keep all packaging until the case is complete. Carrier claims may be refused when evidence is discarded or the report is made too late.

Missing or Incorrect Items

Check all packaging and confirm whether the order was divided into multiple shipments. Small accessories may be inside the main product box.

When an item is missing or incorrect, send clear photos of everything received, the parcel and shipping label. Do not use an incorrect item. We will compare the report with fulfilment records and provide instructions.

Return Period

Eligible return requests should be made within thirty days after delivery unless the product page states a different period or applicable law provides additional rights.

Making a request within the return period does not guarantee approval. The item must meet the relevant eligibility requirements. Defective, damaged or misdescribed items are reviewed separately from change of mind returns.

How to Request a Return

Email orders@techtreasuries.com. Include the order number, product name, reason for return and photos when relevant.

Do not send the item until we provide approval and return instructions. The correct return location can depend on the product and fulfilment source. Returns sent to an unauthorised address may be refused or delayed.

Change of Mind Returns

An eligible change of mind return should be unused and complete. It should include the original packaging, manuals, cables, accessories and promotional items.

Opened electronics may be subject to restrictions or a reasonable reduction in refund when the item has lost value through handling beyond what is needed to inspect it. Activated software, digital codes, hygiene sensitive audio products and personalised items may not be eligible for change of mind return unless required by law.

The customer is normally responsible for return shipping for an approved change of mind return. Original shipping charges may not be refundable unless required by law.

Defective Products

Contact us when a product does not operate as described. Explain the issue and troubleshooting attempted. We may ask for photos, video, error messages or serial information.

Do not disassemble or repair the item while a return review is open. Unauthorised repair can affect eligibility.

When a defect is confirmed, the available remedy may include repair, replacement or refund depending on the product, timing and applicable law.

Items That Arrive Damaged or Incorrect

Report the issue promptly. We may provide return shipping or another reasonable solution after reviewing the evidence.

An incorrect product should remain unused. A damaged product should be handled only as needed to document the condition and prevent further damage.

Return Condition

Returned products must be packed securely. Include all components that were supplied. A deduction may be made for missing parts, damage, excessive use or a condition that does not match the approved return reason where permitted by law.

Customers must remove personal accounts, passwords, SIM cards and memory cards. Disable activation locks and reset devices where appropriate. Tech Treasuries is not responsible for personal data left on a returned product.

Return Shipping

Use the return method specified in the approval. Keep the shipping receipt and tracking number. A customer who chooses an unapproved service may be responsible for loss or additional cost.

When Tech Treasuries provides a return label, it should be used only for the approved item and parcel.

Inspection and Refunds

Returned items may be inspected before a refund is approved. We may verify the model, serial number, condition, accessories and return reason.

When approved, a refund is issued to the original payment method unless another method is required by law or agreed in writing. We do not control how quickly a bank or payment provider posts the funds.

A refund may take several business days after our confirmation. International payments and certain payment methods can take longer.

Exchanges

Direct exchanges may not be available for every item. When an exchange is approved, replacement depends on stock. We may instead refund the returned item so the customer can place a new order.

Fraudulent Returns

Returning a different item, altering serial information or making a false claim is prohibited. Suspected return fraud may be reported to the payment provider, carrier or relevant authority. The return may be refused.

Policy Contact

Order, delivery and return enquiries should be sent to orders@techtreasuries.com. General policy questions can be sent to info@techtreasuries.com.

This policy may be updated as operations, carriers and legal requirements change. The version published at the time of purchase will be considered together with applicable law.